Where can consumers complain

The consumer complaints handling service is only available to members of the Consumer Fair / National Consumer Forum.

Consumers are advised to contact the organisations listed below if they believe that they are victims of harmful business practices.

Remember that you first need to try to sort out your issues with the company concerned.

Complain and be heard

Government Institutions

Insitution Email address
National Consumer Commission NNetshitomboni@thencc.co.za
National Credit Regulator complaints@ncr.org.za
Council for Medical Schemes information@medicalschemes.com
Competition Commission ccsa@compcom.co.za
Debt Collectors Council info@debtcol-council.co.za
Financial Services Board info@fsb.co.za
Fais Ombud info@faisombud.co.za
Independent Communications Authority of South Africa info@icasa.org.za
Health Professions Council of South Africa webmaster@hpcsa.co.za
National Energy Regulator complaints@nersa.org.za
National Regulator for Compulsory Specifications
Pension Funds Adjudicator enquiries / reception-jhb@pfa.org.za
Tourism Grading Council enquiries@tourismgrading.co.za
South African Bureau of Standards info@sabs.co.za

Non-Government Institutions

Insitution Email address
Advertising Standards Authority of South Africa (ASASA) complaint@asasa.org.za
Consumer Goods Council of South Africa services@cgcsa.co.za
Credit Ombud ombud@creditombud.org.za
Motor Industry Ombud mi.ombudsman@netactive.co.za
National Debt Mediation Association info@ndma.org.za
Ombudsman for Banking Services info@obssa.co.za
Ombudsman for Long-Term Insurance info@ombud.co.za
Ombudsman for Short-Term Insurance info@osti.co.za
Experian Credit Bureau info@experian.co. za
Transunion Credit Bureau webadmin@transunion.co.za